OUR MONEY BACK PROMISE

See clearer skin in 8 weeks – or your money back. That’s our promise to you.

PRAVENAC help: clear skin™ is tried and tested. It’s clinically proven to be effective for 95% of participants in our clinical trials and we have thousands of satisfied customers to date.

That’s great, and we’re super proud of how effective our formulation can be. But why should you be the one to carry the risk of being in the 5% of people that might not see a benefit?

That’s why we are offering a money back promise. It’s there to give you the reassurance, that should you not see clearer skin within 8 weeks of continued daily use, we’ll refund your money in full. 

To qualify, we just ask that you complete a few simple steps when using PRAVENAC help: clear skin™ for the first time:

  1. On the first day you use PRAVENAC help: clear skin™, please take a picture of your face, without makeup, and in a well lit setting – your face should occupy at least 2/3rds of the frame and the picture must not be filtered, retouched or adapted in any way.
  2. On the same day, please email us your picture to info@workswithwater.com, along with your name and order reference number in the email and subject line (you’ll find your order confirmation number in the email you’ll have received from us after purchase).
  3. Use PRAVENAC help: clear skin™ every day as directed by our on-pack instructions over the following 8 week period (that’s 56 days of continual use).
  4. At the end of the 8 week period, should you not have seen any improvement in your complexion, please email us again at info@workswithwater.com and we will provide you details on what information we will require to review and process your refund request.

All refund requests will be evaluated for their legitimacy and eligibility by the team at Works With Water Nutraceuticals Limited as quickly as possible, and if determined to be valid, we’ll confirm via email and your money will be refunded in 5-7 days from approval of your request. Any decision to refuse to refund will be fully explained by Works With Water Nutraceuticals Limited in writing via email to the applicant. 

Money back promise requests will be rejected in the following scenarios:

  • You failed to send your picture, name and order reference number at the beginning of your 8 week period.
  • The image you send at the beginning of the 8 week period is unclear, blurred, of too low resolution or incorrectly cropped to determine skin condition – or has been filtered, retouched or manipulated in any way.
  • You did not complete 56 consecutive days of use of the product, or failed to follow the usage directions as described on pack.
  • You failed to follow the instructions provided when notifying us that you had not seen a benefit at the end of the 8 week period.
  • You have requested your money back as part of the money back promise, but within the 8 week evaluation period.
  • A visible improvement in skin condition can be seen, as determined by a comparison of ‘before and after’ images by the team at Works With Water Nutraceuticals Limited.

This promise applies to all first time purchases made by United Kingdom residents at workswithwater.com. This promise is valid from 31st January 2020 to 29th February 2020. Should the customer have purchased goods previously at this website, this promise will not apply. This promise does not affect or inhibit your normal legal rights as a consumer or our usual returns policies.

 

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